Legal and institutional improvements through complaints analysis
Beyond the level of simply solving the complaint according to legislation, it promotes system improvements by discovering irrational systems related to civil petitions.
▶ Provided statistical data on laws causing frequent civil petitions to each government department every quarter since 2008 to November, 2011: 565 laws on the need for promoting civil complaint reduction measures discovered and provided →255 law and system improvements, 113 distribution of promotion materials and hosting brief sessions, 207 FAQs posted and homepage announcements
▶ In 2010, the ‘Weekly Report on People's Voice' was presented to each vice-minister and minister, which resulted in finding 666 cases of irrational system as well as 230 (34.5%) items or ideas considerable for policy alternatives (46 cases of institutional change, 27 cases of system improvements, etc.)
▶ In 2010, the ‘Weekly Report on People's Voice' was presented to each vice-minister and minister, which resulted in finding 666 cases of irrational system as well as 230 (34.5%) items or ideas considerable for policy alternatives (46 cases of institutional change, 27 cases of system improvements, etc.)
Example of improvement
Min-jung Kim (a fictitious name), 43, is a resident of Gumi in North Gyeongsang Province who had a chronic problem.: She lost the cargo truck that was in the name of her late husband, who had passed away in 2004. Even after his death, various taxes, including an auto tax, were charged to her because the registration of the cargo truck had not cancelled.
Ms. Kim filed a petition in 2005, only to receive a response from the Gumi city government that it would continue to impose taxes under the current law unless she had applied for the cancellation of registration upon finding the cargo truck. Dissatisfied with the result, Ms. Kim filed another petition. At this time, the petition service was classified as a chronic one and was transferred to the Anti-corruption & Civil Rights Commission.
The Anti-corruption & Civil Rights Commission investigated the petition in depth and recommended that the Gumi city government relieve the auto taxes. Furthermore, the Anti-corruption & Civil Rights Commission made changes to applicable regulations to prevent the recurrence of similar cases. This outcome was possible because of the direct support from the People's Online Petition & Discussion Portal and persistent efforts by the Anti-corruption & Civil Rights Commission
The Anti-corruption & Civil Rights Commission investigated the petition in depth and recommended that the Gumi city government relieve the auto taxes. Furthermore, the Anti-corruption & Civil Rights Commission made changes to applicable regulations to prevent the recurrence of similar cases. This outcome was possible because of the direct support from the People's Online Petition & Discussion Portal and persistent efforts by the Anti-corruption & Civil Rights Commission
Selected as the Best Demonstration Stand of e-Challenges Conference and Exhibition (2008)
The People's Online Petition and Discussion Portal won the Best Demonstration Stand Award among 26 systems presented by 10 countries including the United Kingdom, Germany, Austria and other European countries.
Selected as Best Practice of e-Government (2007)
The People's Online Petition & Discussion Portal was selected for the best practice of service innovation for the public among 43 e-Gov systems
Selected among Top 10 Who Are Changing the World of Internet and Politics (2006)
The People's Online Petition & Discussion Portal was selected as one of The Top 10 Who Are Changing the World of Internet and Politics at the World e-Gov Forum held in Paris in October 2006.
The Portal was praised as the world's first single online channel for citizen discussion.
The Portal was praised as the world's first single online channel for citizen discussion.
