The People’s Online Petition & Discussion Portal has greatly contributed to the improved services for the public through upgrading business procedures and integrated management of civil petition service, civil proposal service and policy discussion.
The People’s Online Petition & Discussion Portal has automatically identified 3,534 cases of chronic petition services and transferred these cases to Anti-corruption & Civil Rights Commission. Because of this, Anti-corruption & Civil Rights Commission has made 48 recommendations and resolved 315 cases through settleme
A single channel for filing civil petition services enhances the efficiency of work for numerous agencies.
A total of 19,709 redundant petition services filed at various agencies by the same persons were automatically identified and handled as 8,098 petition services.
Also, the turnaround period for handling civil petition services has shortened from 7.8 to 6.5 days, while the satisfaction level for handling petition services has greatly increased from 45.9 percent in 2006 to 52.2 percent in 2007.
The number of civil proposal service and electronic hearings has surged, revealing the active discussion of citizens.
Min-jung Kim (a fictitious name), 43, is a resident of Gumi in North Gyeongsang Province who had a chronic problem.: She lost the cargo truck that was in the name of her late husband, who had passed away in 2004. Even after his death, various taxes, including an auto tax, had been charged because the registration of the cargo truck had not cancelled.
Ms. Kim filed a petition in 2005, only to receive the response by the Gumi city government that it would continue to impose taxes under the current law unless she had applied for the cancellation of registration upon finding the cargo truck. Dissatisfied with the result, Ms. Kim filed another petition. At this time, the petition service was classified as a chronic one and was transferred to the Anti-corruption & Civil Rights Commission.
Anti-corruption & Civil Rights Commission investigated the petition in depth and recommended that the Gumi city government relieve auto taxes. Furthermore, Anti-corruption & Civil Rights Commission made changes to applicable regulations to prevent the recurrence of similar cases. This outcome was possible by direct support from the People's Online Petition & Discussion Portal and persistent efforts by the Anti-corruption & Civil Rights Commission
Anti-corruption & Civil Rights Commission investigated the petition in depth and recommended that the Gumi city government relieve auto taxes. Furthermore, Anti-corruption & Civil Rights Commission made changes to applicable regulations to prevent the recurrence of similar cases. This outcome was possible by direct support from the People's Online Petition & Discussion Portal and persistent efforts by the Anti-corruption & Civil Rights Commission
Selected as the Best Demonstration Stand of e-Challenges Conference and Exhibition (2008)
The People's Online Petition and Discussion Portal won the Best Demonstration Stand Award among 26 systems presented by 10 countries including the United Kingdom, Germany, Austria and other European countries.
Selected as Best Practice of e-Government (2007)
The People's Online Petition & Discussion Portal was selected as best practice of service innovation for the public among 43 e-Gov systems
Selected among Top 10 Who Are Changing the World of Internet and Politics (2006)
The People's Online Petition & Discussion Portal was selected as one of Top 10 Who Are Changing the World of Internet and Politics at the World e-Gov Forum held in Paris in October 2006.
The Portal was praised as the world's first single online channel for citizen discussion.
The Portal was praised as the world's first single online channel for citizen discussion.
